Top 10 Khoros Alternatives for Social Media Managers

Khoros is primarily a community management tool that focuses on enhancing customer engagement. The tool was recently acquired by IgniteTech, an AI-first software company that aims to strengthen the Khoros platform with its AI technologies. 

As Khoros evolves under new ownership, many social media managers are evaluating whether it still aligns with their brand goals, workflows, and budgets. For teams seeking alternatives with greater creative tools or flexibility, several competitors offer more specialized solutions for social media managers.

Need an at-a-glance comparison? Dive into our decision matrix and quickly see which platform has the strengths you’re looking for and fits your industry, or scroll down for an in-depth comparison. 

Khoros is a great option for brands that prioritize community management and engagement above all else. Khoros offers social planning, social publishing, and social media management tools. 

Overall, here are some of the biggest reasons users are seeking Khoros alternatives: 

• Price: Many users report Khoros being a bit expensive, which could be prohibitive for smaller brands. 
• TikTok Management: TikTok inbox replying is limited with Khoros Marketing, so brands with TikTok as a significant focus in their strategy or who use it to manage TikTok DM’s might find it limited. 
• Unintuitive: Some users claim the platform is unintuitive, making it a less popular option for teams who need an easy-to-use tool, or don’t have time to dedicate to training. ‍
• No X API: Khoros has removed its X API, so brands with a robust X marketing strategy are seeking alternative social media marketing tools.

Khoros is good for complex, enterprise brands that require an advanced tool to streamline complex workflows. But it’s not the only option. Depending on your business goals, marketing budget, and organization’s structure, several other platforms deliver comparable or even better features, depending on your brand’s unique goals. Here are 10 of the most popular Khoros alternatives and how they compare. 

1. Dash Social

Dash Social is a social media management and analytics platform that helps brands plan, publish, and measure content performance across channels. It offers visual planning tools, content performance insights, and a link-in-bio tool, LikeShop, that helps marketers connect social engagement directly to conversions. Dash Social empowers teams to create data-driven strategies that strengthen brand storytelling. 

While both Dash Social and Khoros support social media management, they differ in focus. Khoros is designed for enterprise-level community management and customer service, while Dash Social specializes in creative content performance and measurement, enhancing visual storytelling, and commerce-driven insights. For brands focused on engagement, content optimization, and converting followers into customers, Dash Social delivers a more intuitive and visually-driven experience than Khoros.

Key Features: 

• Visual planning: Offers a drag-and-drop calendar for organizing and scheduling content across channels.
• Content performance insights: Delivers real-time analytics to identify top-performing content and optimize future posts.
• Team collaboration: Simplifies content approvals and feedback workflows for marketing teams.
• Cross-platform management: Manages multiple accounts and networks in one dashboard for efficiency.

What users are saying: “Dash Social offers robust and rich analytics for any content shared on different social networks, including performance predictions, brand recognition, and marketing strategies. The scalability of marketing content and scheduling of publications makes it easy to conduct extensive marketing campaigns. Dash Social ensures we have a powerful content library, which makes it easy to access any content concerning our brand. All engagements, from comments, sentiment tagging, conversations, even with teammates, are well evaluated. Dash Social builds remarkable reports in the form of KPIs to give a clear understanding of content efficiency.” Ifeoma E., Operational Supervisor

Best Suited For: Beauty brands, fashion and luxury brands, retail brands 

2. Sprout Social 

Sprout Social specializes in social media management for businesses of all sizes. Sprout users say the platform performs better due to its ease of use, its straightforward interface, and faster deployment. 

While Khoros is best suited for highly complex enterprise needs, like global brands with many markets, Sprout has strong publishing, scheduling, engagement and reporting capabilities. 

If you and your clients are smaller teams, looking for speed and simpler workflows, Sprout might be a better fit.

Key Features: 

• Premium analytics: Access social media ROI and custom data and reports. 
• Social listening: Discover trends and actionable insights from conversations on social media. 
• Influencer marketing: Build and maintain partnerships with creators. 
• Employee advocacy: Solutions to help employees become brand advocates. 

What users are saying: “I like Sprout because it is the most robust social media program I know that is equipped to handle a global brand with multiple accounts. The analytics are perfect for large brands that want to slice and dice the data. It is easy to use and implement. It was one of my most used tools when I managed social media.”  Lindsey M., Digital Media Specialist

Best Suited For: Non-profits, sports industries, travel industries 

3. Hootsuite

Hootsuite is a social media management platform designed to help brands plan, publish, and measure their social content across multiple networks from one dashboard. For community management, it offers a unified inbox to respond to audiences, with automated replies to maintain response speed and consistency.  

Where Hootsuite sets itself apart from Khoros is in accessibility and flexibility. While Khoros focuses on enterprise-level solutions with deeper analytics and complex workflow solutions, Hootsuite appeals to a broader range of users, from small teams to large organizations, due to its intuitive interface and faster onboarding process. 

Key Features: 

•  Social media scheduling: Plan, draft, and auto-publish posts across multiple platforms from one dashboard.
• Unified inbox: Manage and reply to messages, comments, and mentions in a single place.
• Social analytics: Track performance metrics, engagement, and ROI with customizable reports.
• Team collaboration tools: Assign tasks, manage approvals, and coordinate workflows across teams.
• Social listening: Monitor keywords, trends, and brand mentions to stay up to date and respond quickly.

What users are saying: “What I like best about Hootsuite is the ease of usage. The dashboard explains everything well and the chat feature is very helpful when running into issues ands the customer support is very thorough on solving problems. It was very easy to link our social account and integrate them into the system. The reports on when it is the best time to publish is very helpful. I am constantly using this platform daily for all social media needs. Overall implementing this software into our business has been very easy and efficient.“  Elena K., Social Media Manager

Best Suited For: Enterprise brands, health and wellness brands, financial industry 

4. Hivebrite 

Hivebrite is primarily a community engagement platform, with many AI-powered solutions for digital marketing. Its main focus is helping digital marketers engage with online communities to support growth, drive leads, and generally manage communications. 

If you’re seeking an easy-to-use, dedicated community management solution to help moderate conversations, manage forum interactions, organize member directories, and more, or already have a comprehensive social media marketing platform you’re happy with, Hivebrite is a great option to explore. 

Key Features: 

• Custom branding: Tailor every element to reflect your organization’s unique identity.
• Groups and subcommunities: Build meaningful connections through focused interest groups.
• Page builder: Design and publish engaging pages without needing a developer.
• Live feed: Keep members informed and connected with real-time updates and discussions.

What users are saying: “The features are well thought out: event management, member directories, forums, and content sharing all integrate seamlessly, creating a professional and engaging experience. Communication tools (like newsletters and campaigns) make it simple to keep our members updated and connected. Customer support has also been excellent. The Hivebrite team is responsive, open to feedback, and proactive in rolling out new features that reflect user needs.” Jennicca G, Senior Associate

Best Suited For: Higher education, non-profit organizations

5. Bettermode (Formerly Tribe)

Bettermode (formerly Tribe) is an all-in-one community management platform that helps brands create and manage peer-to-peer online communities. It integrates with tools like Slack, Zapier, Salesforce, Zendesk, Fullstory, Google Analytics, and more, to enhance internal workflows for B2B marketing. 

Compared to Khoros, Bettermode stands out with a cleaner interface, stronger customization options, and more flexible integrations that make it easier to scale across B2B audiences. It’s a smart choice for brands with an established communication strategy that want to drive collaboration, collect feedback, and create a centralized hub for customers and stakeholders.

Key Features: 

• Gamification: Badges, leaderboards, and reputation points for engaging and participating in conversations. 
• Custom community pages: Templates and no-code builder for creating and structuring custom community pages.  
•  Moderation: Ability to block keywords, filter profanity, access moderation panel to accept, edit, or reject posts. 
• Organization: Customizable community spaces and collections for organizing content. 

What users are saying:  “I had never set up a community before, but from the beginning I knew bettermode was the way to go. I had the intuition before doing the scorecard they would end up at the top. Others were oriented towards B2C companies but Bettermode was easy enough to use out of the box with customization capabilities.“  Ines B., Product Marketing Manager

Best Suited For: Technology brands, B2B brands, electronics brands, SaaS companies 

6. Gainsight 

Gainsight is a customer success platform that helps brands strengthen relationships and drive retention through data-driven insights. It offers tools to score customer health, analytics about product adoption, and community management playbooks.

While both Gainsight and Khoros support online communities and customer engagement, their strengths differ. Khoros excels at large-scale community building, moderation, and peer-to-peer engagement, while Gainsight focuses on connecting community activity to customer success outcomes. For brands looking to go beyond engagement to understand customer health, reduce churn, and improve adoption, Gainsight is a strong alternative to Khoros.

Key Features: 

• Staircase: Helps visualize and track customer success milestones with step-by-step progression toward key goals.
• Customer communities: Builds a branded space for customers to connect and access resources.
• Customer success: Centralizes customer data, automates playbooks, and monitors health scores.  
• Product experience: Measure and improve user engagement with in-app analytics, surveys, and behavioral insights.
• Skilljar:  Integrates customer education programs to onboard users efficiently and scale product knowledge.

What users are saying: “As a daily user and Gainsight admin, I've found Gainsight's CS platform absolutely essential for customer success teams to drive meaningful engagements and deliver customer outcomes at scale. Its strongest feature is the ability to leverage out-of-the-box integrations, allowing connection with diverse data sources, breaking down silos. Access to data empowers our team with comprehensive, actionable insights, crucial for proactive customer engagement and strategic decision-making.” Ben W., Post Sale Program Manager

Best Suited For: B2B brands, technology brands

7. Loomly 

Loomly is a social-media management platform designed for marketing teams and content creators to publish and analyze social media content across platforms. Loomly provides a visual calendar, post-builder tools, built-in content ideas, and approval workflows so you can keep content consistent and aligned with brand messaging.

Although Loomly and Khoros offer publishing, analytics, and collaboration, their focus areas differ. Khoros offers advanced customer care and community engagement capabilities. Loomly prioritizes ease of use, content creation, and scheduling efficiency. For brands focused on content planning, publishing, and creative workflow rather than large-scale engagement operations, Loomly provides a simpler, more affordable alternative to Khoros.

Key Features: 

• Publishing: Visual content calendar for multi-channel scheduling and planning.
• Content library: Content library with asset management and post ideas for inspiration.
• Workflow management: Collaboration and approval workflows for teams of any size.
• Optimization tools: Real-time post previews and optimization tips per platform.
• Analytics: Performance analytics to measure engagement and refine strategy.

What users are saying: “I like that it does everything the high-priced competition does for a fraction of the cost. I also liked that it only took a few days of using the platform hands-on to feel like an expert, no long onboarding or learning curve. It was also really simple to connecct my social media channels and get to work right away.” Jason J., Marketing Director

Best Suited For: B2B brands, technology brands

8. Meltwater

Meltwater is a social listening platform that helps brands monitor conversations and measure their presence across online sources like news, social media, blogs, and podcasts. It combines AI-powered analytics with media monitoring and social management tools to give teams a holistic view of brand performance, audience sentiment, and competitive activity.

Meltwater and Khoros both provide social media management and analytics, but have different core strengths. Khoros focuses on customer engagement, social care, and community management, while Meltwater specializes in media monitoring, social listening, and competitive intelligence. For brands focused on tracking sentiment, identifying emerging trends, and managing reputation across earned and owned channels, Meltwater offers deeper insights and broader coverage than Khoros.

Key Features: 

• Monitoring: Media monitoring across social platforms, online news, print, and broadcast sources.
• AI-Powered solutions: AI-driven sentiment analysis and trend detection.
• Creator sourcing: Influencer identification and campaign tracking. 
• Custom reporting: Customizable analytics dashboards for brand and competitor benchmarking. 

What users are saying: “Meltwater is magnificent at identifying journalists who've written about specific topics. As an old-school media relations professional, I remember the days when we hunted up media contacts using thick, spiral-bound books. The ability to craft custom distribution lists for specific topics results in high engagement rates and an astonishingly low unsubscribe rate of less than .1%.” Jayme B., Assistant Director of Media Relations 

Best Suited For: Finance industry, technology industry, healthcare industry

9. Brandwatch

Brandwatch is a digital consumer intelligence and social media management platform that helps brands understand online conversations, analyze audience sentiment, and manage their social presence. It combines AI-driven insights, content scheduling, and reporting tools to help marketers identify trends, measure brand perception, and make data-backed decisions across multiple social and web channels.

Khoros does support social media publishing and analytics; however, Brandwatch is better suited to different priorities. Khoros focuses on social customer care, community management, and engagement workflows, while Brandwatch specializes in social listening, consumer insights, and analytics at scale. For brands focused on audience research, sentiment tracking, and proactive brand monitoring to shape strategy, Brandwatch offers a more insight-driven alternative to Khoros.

Key Features: 

• Social Llistening: Monitors billions of conversations across social platforms, blogs, and forums to uncover audience trends and brand sentiment.
• Audience analytics: Segments consumers by demographics, interests, and behaviors to inform audience targeting and content strategy.
• Content publishing: Built-in collaboration tools help manage and schedules posts across multiple social channels.
• AI-powered insights: Uses machine learning to detect patterns, emerging topics, and competitive opportunities in real time.
• Custom reporting: Creates data-rich dashboards to visualize campaign performance and audience insights.

What users are saying: “I like that Brandwatch is an all-in-one tool for social media management so that most channels can be taken care of in one place. It's a very user-friendly yet at the same time powerful tool that helps us not only keep up with conversations happening on our own channels, but ABOUT us through its social listening capabilities. Brandwatch has saved our team so much time and streamlined our processes. I have Brandwatch open all the time, every day! Their customer support is also very responsive in chat and helps me resolve any issues or questions quickly.” Alexie B., Social Media Strategist

Best Suited For: CPG industry, technology industry, entertainment industry

10. Sprinklr 

Sprinklr is a social management and customer experience platform that brings social listening, publishing, advertising, engagement, and analytics together. It helps brands manage customer interactions online and through messaging channels, with AI solutions to streamline the reputation management process. 

Sprinklr and Khoros both offer solutions for large-scale social engagement and analytics, but their focus areas differ. Khoros centers on community engagement and customer support, while Sprinklr provides a broader customer experience management suite that connects marketing, advertising, and service across multiple digital channels. For brands focused on omnichannel customer experience and in-depth analytics, Sprinklr offers a more integrated, all-in-one alternative to Khoros.

Key Features: 

• Unified CX platform: Connects marketing, advertising, and customer service tools to manage all digital touchpoints from one system.
• AI-powered insights: Uses proprietary AI to analyze sentiment, detect trends, and surface actionable customer insights in real time.
• Social listening: Monitors millions of online conversations to track brand health, audience sentiment, and emerging topics.
• Advanced analytics: Provides customizable dashboards to measure performance across campaigns, audiences, and channels.
• Publishing and engagement: Enables large teams to plan, schedule, and manage social content and customer interactions at scale.

What users are saying: “What I like best about Sprinklr Social is its ability to centralize and streamline social media management across multiple platforms. The unified dashboard, powerful scheduling tools, real-time engagement tracking, and AI-powered insights make it easy to stay on top of audience interactions while maintaining brand consistency. It’s a great tool for scaling content, monitoring sentiment, and driving smarter social strategy.” Mohamed A., Community Manager

Best Suited For: Finance industry, telecommunications industry, retail industry

Can I move my data and content from Khoros?

Most major platforms support migration from Khoros. Tools like Dash Social, Sprout Social, and Loomly support bulk imports for easier transitions. Content, analytics, and assets can transfer via CSV or APIs, while care cases and community data may need custom setup. Sprinklr, Brandwatch, and Meltwater offer managed migration.

Which platforms scale well for global brands with multi-region, multi-brand needs? 

Sprinklr, Khoros, and Meltwater are best for complex global operations, offering advanced workflows and permissions. Mid-sized brands often prefer Dash Social for simpler coordination.

How do these tools handle newer platforms (TikTok, Discord, Reddit) vs Khoros?

Dash Social supports TikTok with robust features including UGC sourcing, access to trending hashtags and sounds, link-in-bio solution, LikeShop, and analytics. Sprinklr, Brandwatch, and Meltwater support Reddit listening.